Prairie Paths Privacy Policy
Prairie Paths is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our online platform, engage with our services, or interact with us. Our services include guided historical tours, cultural immersion experiences, eco-adventure packages, wilderness expeditions, local culinary tours, and bespoke travel planning, all designed to promote and book tourism experiences showcasing Canadian trade routes.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
1.1 Personal Information You Provide Directly
When you book a tour, request information, or communicate with us, you may provide us with "Personal Information," which is information that can be used to identify you directly or indirectly. This includes:
- Contact Information: Name, physical address, email address, and telephone number.
- Demographic Information: Age, gender, nationality (for tour and visa purposes, if applicable).
- Payment Information: Credit card details, billing address, and other payment-related information. Please note that we do not store full credit card numbers on our servers; this information is securely processed by third-party payment processors.
- Booking Details: Information related to your tour preferences, special requests, dietary restrictions, medical conditions (relevant to tour safety), and travel companions.
- Communications: Records of your correspondence with us, such as inquiries and feedback.
1.2 Information Collected Automatically
When you visit our online platform, we may automatically collect certain information about your device and usage patterns:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: Processing your tour bookings, preparing for your participation in experiences, managing your accounts, and delivering the services you have requested.
- To Communicate with You: Sending booking confirmations, updates about your tours, important notices, and responding to your inquiries and feedback.
- To Improve Our Services: Analyzing usage patterns to enhance our online platform, develop new tours, and improve customer experience.
- For Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about tours that may interest you. You can opt out of these communications at any time.
- For Safety and Security: Ensuring the safety of our tour participants and staff, preventing fraud, and maintaining the security of our systems.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements, such as tax and accounting purposes.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT and infrastructure services, customer support, data analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Tour Operators and Guides: Necessary details about your booking and any specific requirements (e.g., dietary needs, medical conditions) will be shared with the local tour operators and guides to ensure a safe and enjoyable experience.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. International Data Transfers
As we operate tourism experiences, your personal information may be transferred to and processed in countries outside of Canada where our service providers or tour partners are located. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing appropriate safeguards like standard contractual clauses approved by relevant authorities.
5. Data Retention
We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of your relationship with us, to provide our services, and to comply with our legal obligations (e.g., resolving disputes, enforcing our agreements). When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it.
6. Your Data Protection Rights (GDPR and Canadian Laws)
Depending on your location and the applicable data protection laws, you may have the following rights regarding your Personal Information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. This includes using encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:
Prairie Paths
789 Riverbend Road, Suite 300
Calgary, Alberta, T2R 0C7, Canada